Lilly’s Medical Department liaises with both healthcare professionals and patients seeking information on our products and related services. With a variety of educational backgrounds including nursing, pharmacy, medicine and science, our team is well-equipped to respond to medical queries.

We welcome you to contact us with your question through one of the following options.


 MedInfo Self-serve

Please note this self-serve option is currently only available for Registered Australian Healthcare Practitioners.

Start searching



 Click to Chat

Chat 'Live' to one of our Medical Professionals.
This service is available when the Chat icon below is red




 Submit a Question

Email your question to one of our Medical Professionals.

Submit a question



 Call us

If you need immediate information about a Lilly product or want to report an adverse event or side effect, please call:

(AU) 1800-4-LILLY (1800 454 559)
(NZ) 0800-500-056
Available Mon - Fri, 8am - 5pm AEST