Contact Us
Eli Lilly Australia
112 Wharf Road,
West Ryde, NSW
Australia 2114
Report an Adverse Event or Product Complaint
Please do not use this website to report side effects or complaints about a Lilly product. If you experience side effects, talk to your doctor or other health care professional. This includes any possible side effects not listed in the package leaflet.
To report a side effect or product complaint with a Lilly product please call:
Call 1800 4 LILLY (1800 454 559)
Medical Information
If you have a question about one of Lilly's products, you can contact us via chat or phone:
Chat ‘Live’ to one of our Medical Professionals
Call 1800 4 LILLY (1800 454 559)
For Pen and Needle inquiries, please call 1800 023 764
Report an Ethics Violation or Concern
If you believe that in the course of doing business we have not met regulations, or even fallen short of our own values, please tell us by contacting the Lilly Ethics and Compliance Hotline via this website. You can find up-to-date local phone numbers for most countries, where available, and you will be prompted with instructions for submitting a report consistent with local process. You also have the option to send us an email directly.
Media enquiries
Call 1800 4 LILLY (1800 454 559) or email au_media@lilly.com
General enquiries
Call 1800 4 LILLY (1800 454 559)
Investigator Initiated Trial (IIT) Program
Click here for more information on research support.
New Zealand Contact Details
If you are looking for the different ways you can contact us in New Zealand, please visit our New Zealand website by clicking here.
Eli Lilly cannot provide medical, healthcare or counselling services. Please contact your healthcare professional if you need to speak with someone regarding your health or any medical treatment including any products featured on this website.