Contact Us

Eli Lilly Australia

112 Wharf Road,
West Ryde, NSW
Australia 2114

Report an Adverse Event or Product Complaint

Please do not use this website to report side effects or complaints about a Lilly product. If you experience side effects, talk to your doctor or other health care professional. This includes any possible side effects not listed in the package leaflet.

To report a side effect or product complaint with a Lilly product please call:

emergencycall_red.png

Call 1800 4 LILLY (1800 454 559)

Medical Information

If you have a question about one of Lilly's products, you can contact us via chat or phone: 

icon-messagebubble-red.png

Chat ‘Live’ to one of our Medical Professionals

Chat Click to chat is available Click to chat is unavailable
emergencycall_red.png

Call 1800 4 LILLY (1800 454 559)

For Pen and Needle inquiries, please call 1800 023 764

Report an Ethics Concern

If you believe we've not met regulations relating to anti-bribery or financial issues, please tell us by calling the Lilly Ethics and Compliance Global Hotline on 1800 339 276.

For any general enquiries or if you believe we've fallen short of our own values please contact us on 1800 4 Lilly.

Media enquiries
Call 1800 4 LILLY (1800 454 559) or email
au_media@lilly.com

General enquiries
Call 1800 4 LILLY (1800 454 559)

Investigator Initiated Trial (IIT) Program
Click here for more information on research support.

New Zealand Contact Details

If you are looking for the different ways you can contact us in New Zealand, please visit our New Zealand website by clicking here.

Eli Lilly cannot provide medical, healthcare or counselling services. Please contact your healthcare professional if you need to speak with someone regarding your health or any medical treatment including any products featured on this website.